RETAIL
STORE
MERCHANT POLICY
How
to order?
E-mail: Orders@CloseoutsTrading.com
Online orders: Retail
Store - Main Page
Customer Guarantee:
CloseoutsTrading.com guarantees your satisfaction on everything
we sell. If you are not satisfied with your purchase, return it
within 14 days of the CloseoutsTrading.com shipment date
and receive a refund of your purchase price and any applicable
taxes, excluding shipping charges. Items returned in a resalable
condition will be refunded excluding perishable items. (*Certain
exclusions apply. Please read the return policy below.)
All merchandise described
on our site may contain the combination of store returns, shelf
pulls, overstock, surplus and/or salvage merchandise, unless otherwise
noted. Prices & merchandise availability are subject to change
without notice. Some items may be sold as is. Merchandise cannot
be returned, exchanged or refunded, unless an authorization has
been given by Closeouts Trading, Inc.
Payment Options:
We gladly accept checks, money
orders, wire transfers and major credit cards for mail order transactions.
We accept bank and personal checks, within the U.S. only. (Please
allow ten days to clear before shipping.) *Customer will
be responsible for a $39.00 bank service charge fee on any bounced
check. Phone and online orders are limited to major credit
cards and wire transfers. Credit cards are accepted within
the U.S. only. We also accept payment by Postal Money Order,
Bid Pay (Western Union Money Orders) or Pay Pal. For International
orders, we accept International Money Orders in U.S. Dollars,
wire transfers & Bid Pay (Western Union Money Orders). Sorry,
we do not accept COD orders.
*Prices
& merchandise availability are subject to change
without notice.
*No price adjustments on prior purchases.
*Quantities are limited.
Shipping:
We ship anywhere in the United States, Canada and Worldwide. Customers
are responsible for shipping, handling & insurance fees. Most
of the ordered merchandise is shipped out within 3-4 business
days from the order date. Occasionally an item may be on back
order and will ship as soon as it comes in. Shipping, Handling
& Insurance fees are preset and approximate for U.S. orders
only with a + or - variable. (International, Alaska and Hawaii
S/H & Insurance fees are more.) Shipments are made by
the most expeditious and economical means available to us, unless
otherwise requested by the customer. In that case, the customer
will be responsible for any extra S&H charges which will apply.
Please be sure to provide a street address because UPS will not
deliver to a post office box. **Customers are responsible for
any additional shipping surcharges (besides the regular S&H
fees) which are incurred due to incorrect addresses being given
on an order, misdirected shipments, and/or due to oversized merchandise
or packaging. *Please note: The S&H fees shown on our site
at the time of checkout are preset and are just an approximate estimate for U.S. orders
only with a + or - variable. If the actual S&H cost will be
excessively over the amount given in the table above due to #
of items in the package, weight or location, the difference will
be charged to your credit account. *Additional S&H charges
may be incurred for bulky orders due to weight, packaging materials,
size and/or special shipping requirements. Refusal of the shipment from the carrier will cause a two-way shipping charge to the customer.
Once your order is shipped,
it generally takes 1 - 8 business days in transit via UPS ground.
In a rush? You may speed up transit time by selecting Three-Day
Select Delivery, Second-Day Air Delivery, or Next-Day Delivery
for an extra charge.
*We are not responsible for delays, mistakes, errors, etc. that
are made by the shipping carrier.
Express Shipping:
If you would like express delivery, select UPS 3 Day as your shipping
method. If your item is in stock, your items will ship approx.
within 48 hours. However, during the Holiday Rush Periods, we
will be accepting express orders but do not guarantee timely delivery.
Back
Orders:
If an item(s) that you ordered
are out of stock, we will back order any unshipped part of your order and ship
it automatically as soon as it becomes available, unless you instruct us otherwise.
Return Policy:
No returns without permission. Permission to return any
merchandise must be authorized by CloseoutsTrading.com, Inc. You
may return an item for replacement within 14 days of the CloseoutsTrading.com,
Inc. (our) shipment date. Returns are acceptable only for defects
or errors for which we are responsible, for a period up to but
not exceeding 14 days from the CloseoutsTrading.com, Inc. (our)
date of shipment. We will take back your purchase provided the
item is unused and in its original packaging. *No refunds or returns
on custom, printed, personalized, hygienic, seasonal or special
order items. **Services, such as Gift Wrapping, etc. are non-refundable
and will be deducted from the refund or credit amount before
a refund or credit is issued. **20% restocking fees will be applied
to all cancellations or returns and will be deducted from the
total refund and/or exchange amount. Refusal of the shipment from the carrier will cause a two-way shipping charge to the customer.
*No returns, refunds or exchanges on closeout merchandise.
*No refunds or returns on custom, printed, personalized or special
order items.
*Please
note that all returned merchandise must be prepaid by the purchaser, unless
stated and permitted otherwise by CloseoutsTrading.com, Inc. Shipping and handling
charges (to and from purchaser) are non-refundable and will be deducted
from the refund amount before a refund or exchange credit is issued. The total
refund credit amount will be the purchase order amount (or partially discounted
refund of the purchase order amount, as decided by us, CloseoutsTrading.com, Inc.,
the merchant, in special cases and circumstances,) less shipping charges
(to and from purchaser), unless stated and permitted otherwise by CloseoutsTrading.com.
(For returns where shipping charges were prepaid by the purchaser, as followed
per our return policy instructions, only shipping charges to the purchaser
will be deducted from the refund credit amount.)
You may want to insure
your return, as we cannot be responsible for lost or misdirected returns. If you
paid for your order by credit card, a credit (less shipping charges) will be issued
and will appear on your credit card billing statement, unless an agreement is
made between the merchant, CloseoutsTrading.com and the purchaser, for the refund
credit to be issued by other means.
All returns must be accompanied by the packing slip. When you return an item,
follow the instructions on the packing slip, and most importantly, please indicate
the reason for the return. Please contact us by phone at (954) 455-8886 (10:00
A.M. to 5:00 P.M. Mon.-Fri. Eastern Time) or via e-mail at info@closeoutstrading.com,
for the address where to return the merchandise.
Damaged Goods:
*Please
note that all shipments are inspected, checked and well packed before leaving
our warehouse. A damage that occurs may be solely through negligence of the carrier.
Shortages in shipment must be claimed within 7 days of receipt of merchandise.
Visible Damage: If shipment is delivered to you in a visibly damaged condition,
insist on notation of this damage by the delivery carrier. *It is important that
you notify CloseoutsTrading.com immediately upon noticing this damage.
Concealed
damage: Notify CloseoutsTrading.com immediately upon noticing the damage.
You must retain the outside carton and packing materials. CloseoutsTrading.com
or the carrier will advise you whether to hold the damaged item(s) for a physical
inspection, return the item(s) or destroy the item(s).
In cases where a damaged
merchandise report is made to CloseoutsTrading.com, as per our company policy
and procedure, and CloseoutsTrading.com and/or the carrier, after return of merchandise
by the customer, and an inspection of the merchandise by us or the carrier, deems
that the merchandise in fact has arrived damaged to the customer, CloseoutsTrading.com
will replace the damaged goods with an identical item. (If an identical item is
no longer available, the damaged merchandise will be replaced with an item of
similar value, as per mutual agreement between the customer and CloseoutsTrading.com.)
If you have any questions regarding your order, please feel free to contact
us at:
Office: (954) 894-8775(10:00 A.M. to 5:00 P.M. Mon.
- Fri. Eastern Time)
Fax:. (954) 416-6684
E-mail:Orders@CloseoutsTrading.com
Please read our Disclaimer.
CloseoutsTrading.com
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